C - COLLECTION DOO Privacy Policy

Version Updated: March 26, 2026
Version Effective: March 26, 2026

Introduction

C - COLLECTION DOO BEOGRAD-SAVSKI VENAC (hereinafter referred to as "the Company" or "we") values your privacy and is committed to protecting your personal information. When you use our website (www.collection-dr.com) and services, we may collect and use your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information, as well as how you can manage your information.

If you have any questions about this Privacy Policy, please contact us through the following methods:

Customer Service: +381 693823999 (contact via Viber)

Email: deng2aaron@163.com

Company Address: ЛУКЕ ЋЕЛОВИЋА ТРЕБИЊЦА 17, БЕОГРАД (САВСКИ ВЕНАЦ), Србија

1. How We Collect and Use Your Personal Information

We collect and use your personal information only for the purposes described in this Privacy Policy:

(1) Account Registration and Login

When you register an account on our website, you must provide your name, email address, phone number, and shipping address. If you register as a business, you must also provide your company name and tax number (PIB).

After registration, you can log in to our website using your account credentials.

(2) Product Browsing and Display

When you browse products on our website, we collect your device information (including device model, operating system, browser type, IP address) and browsing history to display products and optimize your website experience.

(3) Order Placement and Management

When you place an order, we collect your order information, including:

Product details (name, model, quantity, price)

Shipping information (recipient name, address, phone number)

Order amount (product total + shipping cost)

If you require an invoice, we also collect invoice title, tax identification number, and email address for invoice delivery.

(4) Payment Processing

When you complete payment for your order, we share your order number and order amount with our payment service provider (PayPal) to process the payment. The payment service provider will collect your payment information through their own interface, and their privacy policy applies.

(5) Shipping and Delivery

To complete order delivery, we share your order information (recipient name, address, phone number, product details) with our logistics partner for packaging, weighing, transportation, and customs clearance.

(6) Customer Service and After-Sales Support

When you contact customer service for inquiries or after-sales issues, we use your account information and order information to verify your identity and address your concerns.

(7) Transaction Security

To protect your account and transaction security, we collect your IP address, device information, and operation logs to identify unusual logins and fraud risks.

2. How We Use Cookies and Similar Technologies

(1) Use of Cookies

To ensure the proper functioning of our website, we store small data files called Cookies on your device. Cookies help us remember your login status, shopping cart items, and language preferences.

We use the following types of Cookies:

Necessary Cookies: Required for basic website functions (such as login and shopping cart). These do not require your consent.

Analytics Cookies: We use Google Analytics to track website traffic and usage to improve your experience. Google Analytics places Cookies on your device to collect information about your visit (such as visit time, pages viewed, device type). This information does not personally identify you.

(2) How to Manage Cookies

You can manage or delete Cookies according to your preferences. Most browsers automatically accept Cookies, but you can usually modify your browser settings to reject Cookies. Please note that disabling Cookies may affect the functionality of some website features.

3. How We Share, Transfer, and Publicly Disclose Your Personal Information

(1) Sharing

We do not share your personal information with any company, organization, or individual outside the Company, except in the following cases:

With Your Explicit Consent: We will share your personal information with other parties after obtaining your explicit consent.

With Authorized Partners: To achieve the purposes described in this Privacy Policy, we may share necessary information with the following partners:

We only share your personal information for legitimate, lawful, necessary, specific, and clearly defined purposes, and we require our partners to protect your information in accordance with applicable laws and this Privacy Policy.

(2) Transfer

If we are involved in a merger, acquisition, reorganization, bankruptcy, or other similar event that requires the transfer of personal information, we will inform you of the recipient's name and contact information and require the recipient to comply with this Privacy Policy.

(3) Public Disclosure

We will publicly disclose your personal information only in the following circumstances:

With your explicit consent

As required by law: when disclosure is required by law, legal proceedings, litigation, or government authorities

4. Cross-Border Data Transfer

Because our technology service providers (Alibaba Cloud, Qiniu Cloud) are located in China, your personal information may be transferred to China for processing. China's data protection laws may differ from those in Serbia. We will take appropriate safeguards (such as signing standard contractual clauses) to ensure that your personal information receives an adequate level of protection.

If you have any questions about cross-border data transfers, please contact us through the methods provided at the end of this Privacy Policy.

5. How We Protect and Retain Your Personal Information

(1) Technical Protection Measures

We adopt security measures that comply with industry standards, including:

SSL/TLS encryption technology to protect data transmission

Strict data access controls

Regular security audits

(2) Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless longer retention is required by law.

(3) Data Security Incident Response

In the event of a personal data breach, we will activate our emergency response plan, report to the Serbian Commissioner for Information of Public Importance and Personal Data Protection (Poverenik) within 72 hours, and notify affected users.

6. How You Can Manage Your Personal Information

You can manage your personal information through the following methods:

Access and Correct Your Personal Information: Log in to your account and visit the "My Account" page to view and update your personal information (including name, email, phone number, shipping address).

Delete Your Personal Information: You may request deletion of your personal information by contacting customer service in the following circumstances:

We process your personal information in violation of laws or regulations

We collect or use your personal information without your explicit consent

Our processing of your personal information seriously violates our agreement with you

You cancel your account

Change or Withdraw Consent: You can manage Cookie consent by modifying your browser settings. Withdrawal of consent may affect the functionality of some website features.

Cancel Your Account: You may request account cancellation by contacting customer service. After cancellation, we will stop providing services and delete or anonymize your personal information, unless otherwise required by law.

Obtain a Copy of Your Personal Information: You have the right to obtain a copy of your personal information. If you require this service, please contact us through the methods provided at the end of this Privacy Policy.

Response to Your Requests: To ensure security, we may require you to verify your identity before processing your request. We will respond within 15 business days.

7. Protection of Minors' Personal Information

Our products and services are primarily intended for adults. If you are under 18 years of age (or under 15 years of age as defined by Serbian law), you should obtain consent from your parent or guardian before using our services.

Under the Serbian Personal Data Protection Law, individuals aged 15 and above may independently give consent for online shopping services. If you are under 15, please read this Privacy Policy with your parent or guardian and use our services only after obtaining their consent.

Where we collect personal information from minors with parental or guardian consent, we will only use or disclose such information as permitted by law, with explicit parental or guardian consent, or as necessary to protect the minor.

8. Updates to This Privacy Policy

We may update this Privacy Policy as our business and applicable laws evolve. Without your explicit consent, we will not reduce your rights under this Privacy Policy.

For significant changes (such as changes to the purposes of data processing or changes in data sharing partners), we will notify you through website announcements or email. The revised Privacy Policy will be published on our website with the effective date indicated.

9. How to Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy or your personal information, please contact us through the following methods:

Customer Service: +381 693823999 (contact via Viber)

Email: deng2aaron@163.com

Company Address: ЛУКЕ ЋЕЛОВИЋА ТРЕБИЊЦА 17, БЕОГРАД (САВСКИ ВЕНАЦ), Србија

We will review your inquiry as soon as possible and respond within 15 business days after verifying your identity.